We seek feedback from patients after their visit, and nurture them to build stronger bond
Patients are the customers of medical practices. Without soliciting feedback from them on your performance, it is almost impossible to improve your business. Feedback, then, is the only foolproof way for physicians and practices to truly become patient-centric.
“It all comes together when Patient Feedback, Integrated Clinical Quality Reporting & Earnings combine to drive the Virtuous Cycle of Practice Vitality.”
– Dr. Preet Patel
The only constant is change — an appropriate aphorism in today’s healthcare landscape if there ever was one. The best strategy to stay relevant is to build a culture of open communication amongst staff of all levels and continuous improvement where any idea that might benefit the practice is debated.
Openly sharing and analyzing feedback given by patients on the performance of the front office and providers is one of the best ways to create the psychological safety inherent of the highest-performing teams. Once that safety amongst teammates is established, constructive dialogues can take place that lead to how the practice’s performance can be improved for the benefit of patients.
Partnership opportunities offer many benefits to professional associations and healthcare vendors including billing companies and EHRs who trust us to provide quality reporting solutions for their customers.